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You know the rule: satisfy
the customer the first time or you won't likely get another chance. Period.
canadaplus.com's integrated
parcel logistics service and international marketing consultancy allows you to
provide previously unimagined levels of customer service. The result: exceptional
customer satisfaction and the prospect of significant repeat business.
We recently commissioned an independent survey of Canadian online consumer preferences.
The study confirmed other published findings in identifying four reasons why Canadians
don't shop at U.S. websites:
1. Unfavourable exchange rates
2. Shipping charges too high
3. Don't like dealing with customs/duties/taxes
4. Returns/exchanges are difficult
Yet they want variety, availability and convenience. While canadaplus.com can't affect the exchange rate, we do positively affect all the other key factors that online consumers identified as most important. With canadaplus.com,
* You offer a more cost-effective shipping option
* You charge minimum duties and taxes, not an assumed average
* Duties/taxes are added at time of sale, no COD surprises
* Returns and exchanges are greatly simplified with a Canadian returns address. It's almost like the border doesn't
exist any more.
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